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TML Travel Group (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we keep it secure, and the rights you have under UK GDPR. It applies to all interactions with our brands, including Scenic Lakeland Select, Scenic Scotland Select, TML Group Experiences, TML Group Talks, TML Heritage Journeys and Scenic Scotland Xplorer.

1. What Information We Collect

We collect the following categories of personal information:

• Identity information: name, title
• Contact information: email address, telephone number, postal address
• Travel information: preferences, accessibility needs, booking details
• Marketing preferences
• Technical data: IP address, device identifiers, cookies, analytics
• Any information you choose to provide when contacting us

We also collect information through:

2. How We Collect Information

a) Information you provide directly

This includes information you provide when you:

• Make an enquiry
• Request a brochure or itinerary
• Book a journey
• Sign up for newsletters
• Contact us by email, phone or social media

b) Facebook & Instagram Lead Ads

When you submit your details through a Facebook or Instagram Lead Ad, the information you provide is transmitted to us by Meta Platforms, who act as an independent data controller. This may include:

• Name
• Email address
• Telephone number
• Travel interests
• Any additional details you provide

We use this information to:

• Respond to your enquiry
• Provide requested information
• Send marketing communications only where you have given consent
• Follow up on brochure or itinerary requests

c) Facebook Lead Ads Disclaimer

By submitting a Facebook or Instagram Lead Ad form, you acknowledge that:

• Meta may process your information according to its own Data Policy
• Meta may use cookies, pixels and similar technologies to track your interaction with our adverts
• Meta may use your engagement to personalise the advertising you see
• We may receive aggregated advertising data (not identifiable to you) to improve our marketing

TML Travel Group does not receive access to your Facebook or Instagram account, your friends list, your browsing history, or any personal information beyond what you explicitly provide.

You may withdraw consent or request deletion at any time by contacting admin@tmltravelgroup.com.

d) Mailchimp Newsletter Sign‑Ups

When you sign up for newsletters or updates via Mailchimp, we collect:

• Name
• Email address
• Marketing preferences
• Engagement data (email opens, link clicks, device type)

Mailchimp processes this data on our behalf in accordance with their privacy and security standards.

e) Cookies, Analytics & Tracking Technologies

We use cookies and tracking tools to understand how visitors use our website and to improve our marketing.

This includes:

• Meta Pixel
• Mailchimp tracking pixels
• Analytics tools (e.g., Google Analytics)
• Standard website cookies

More detail is provided in our Cookie & Tracking Policy below.

3. Why We Collect This Information

We collect and use your information to:

• Respond to enquiries
• Provide travel services and process bookings
• Send newsletters and marketing communications (with consent)
• Improve our website and marketing
• Personalise your experience
• Analyse engagement with our emails and adverts
• Meet legal and regulatory obligations

4. Grounds for Processing

We process personal information under the following lawful bases:

• Consent — newsletter sign‑ups, Facebook/Instagram Lead Ads
• Contractual necessity — processing bookings or enquiries
• Legitimate interests — improving services, following up on enquiries
• Legal obligation — compliance with UK law

5. How We Store and Use Your Information

Your information is stored securely and used only for the purposes outlined in this policy.

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse.

Only authorised personnel and trusted partners have access to your information.

6. Sharing Personal Information

We may share your information with:

• Mailchimp (email marketing)
• Meta Platforms (Lead Ads)
• Travel partners and accommodation providers
• IT, hosting and analytics providers
• Payment processors
• Regulatory bodies where required

We never sell your personal information.

7. International Transfers

Some of our service providers (e.g., Mailchimp, Meta) operate outside the UK/EEA.

Where this occurs, we ensure appropriate safeguards such as:

• UK adequacy decisions
• Standard Contractual Clauses (SCCs)
• Additional security measures

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purpose it was collected for
• Meet legal or regulatory requirements
• Maintain accurate business records

Marketing data is retained until you withdraw consent.

9. Your Rights Under UK GDPR

You have the right to:

• Access your personal information
• Request correction or deletion
• Withdraw consent
• Object to processing
• Restrict processing
• Request data portability

To exercise these rights, contact: admin@tmltravelgroup.com

10. Cookie & Tracking Policy

What Are Cookies?

Cookies are small text files placed on your device to help our website function properly, improve your experience and provide insights into how visitors use our site.

Types of Cookies We Use

• Essential cookies — required for the website to function
• Performance cookies — help us understand website usage
• Functionality cookies — remember your preferences
• Advertising & tracking cookies — used for marketing and analytics

Tracking Technologies

Meta Pixel

Used to:

• Measure the effectiveness of Facebook/Instagram adverts
• Understand how visitors interact with our website
• Build audiences for future advertising

Meta may link your website activity to your Facebook or Instagram account.

Mailchimp Tracking

Used to:

• Measure email opens
• Track link clicks
• Improve email relevance and performance

Analytics Tools

We may use analytics platforms to collect:

• Device information
• Browsing behaviour
• Time spent on pages
• Referring websites

Managing Cookies

You can manage or disable cookies through your browser settings.

Disabling certain cookies may affect website functionality.

11. Privacy Policy Updates

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

12. Contact Information

TML Travel Group Limited

38 Croome Drive

West Kirby

Wirral

CH48 8AH

Email: admin@tmltravelgroup.com

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at: admin@tmltravelgroup.com

TML Travel Group Limited is registered in England & Wales - Company Number: 5708200

Registered Office: Castle Chambers, 43 Castle Street, Liverpool, L2 9TL

TML Travel Group Limited is also the holding company of TML Training & Consultancy Limited, all of which are registered at the above address.

Last Modified 1st March 2026