Your peace of mind is our top priority when booking with us, which is why we have teamed up with SERENITY Travel Trusts to provide financial protection for your deposits and balance payments made in advance of your holiday with us.
The following types of tour are covered under this scheme:
Advance payments in respect of Day Excursions (including Grand Days Out) and EVENT-Link services are not covered by the scheme.
The Package Travel and Linked Travel Arrangements Regulations 2018 and the Civil Aviation (Air Travel Organiser’s Regulations) 2012 require travel companies to provide security for the monies that consumers pay for certain types and combinations of travel arrangements booked with them and for consumers’ repatriation in the event of their insolvency. We provide this protection by way of a trust account controlled and administered by Serenity Travel Trusts, an independent firm of travel trust specialists. All money that you pay to us for travel arrangements requiring financial protection will be paid into a separate and designated Serenity Travel Trust bank account and will remain there until you have completed your contracted travel arrangements. This means that in respect of all arrangements requiring protection, in the event of our insolvency, funds will be available to ensure that you are not left stranded abroad or will receive a refund of the money you have paid for an advance booking. For further information go to the http://serenitytrusts.co.uk/for-consumers/.